If any of these incidents has happened to you, then you may have been mis-sold a phone insurance:
- You were forced to buy the insurance even if you didn't want it.
- You requested to cancel it but to no avail.
- You were persuaded through spin-selling.
- The sales consultant was poorly trained in concluding the sale and did not provide enough information to help you make a more informed decision.
FCA fines The Carphone Warehouse over £29m for insurance mis-selling
The Carphone Warehouse and its staff persuaded customers to purchase the Geek Squad product which, in some cases, had little to no value because the customer already had insurance coverage. The high-level of cancellations should have been a clear indicator to the management of mis-selling.
'Without whistleblowers coming forward, these practices may never have come to light. In the past few years, whistleblowers have contributed critical intelligence to the enforcement actions we have taken against firms and individuals.'
-Mark Steward, executive director of Enforcement and Market Oversight at the FCA
At the point when clients whined about the closeout of Geek Squad, The Carphone Warehouse neglected to appropriately examine and reasonably consider their objections. This brought about legitimate protests of not being maintained in conditions where the item had been mis-sold. Thus, the board didn't have an exact impression on the mis-selling incidents.
Customers of The Carphone Warehouse who think that they may have been mis-sold Geek Squad should contact the firm directly:
by telephone: 0800 049 6190
by post: Geek Squad, PO Box 358, Southampton, SO30 2PJ.
If customers are not content with the firm’s response, they may then refer the matter to the Financial Ombudsman Service.
If you believe you have been mis-sold mobile phone insurance, Ingram Toft can assist you in making a claim or escalating your concern on your behalf. We may be able to help you claim for damages and get you a compensation.
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